Shipping & Returns

Shipping & Returns

Shipping
Shipping costs are influenced by your location.
We offer worldwide free shipping on any order over 50 EUR.

SPAIN
Free shipping on all orders (Peninsula and Baleares).

EU COUNTRIES
5 EUR for any order under 50 EUR

REST OF WORLD
10 EUR for any order under 50 EUR

* Please note that shipments outside the European Union (EU) might be subject of import taxes in your own country. These charges are not included in the item price or shipping cost.


Delivery
Orders are usually dispatched within 2 working days from the date the order was submitted by you through www.aypa-spa.com (Monday-Friday excluding official public holidays).
As soon as your order is shipped, a confirmation email is sent to your email address provided on the order. If you do not receive one, please email info@aypa-spa.com

We send packages from our warehouse in Valencia (Spain) by the Spanish National “Correos” (Postal) via the certified service. Delivery time may vary and depends on your location (usually is 1 week for region and 2 weeks international). All orders require a signature on delivery, make sure your supplied address is attended during business hours.
* Please note that we are not responsible for any delays caused by destination customs clearance processes.

Refunds and Returns
At Aypa we are fully committed to our customer’s satisfaction and want you to truly enjoy our products. If you are in any way dissatisfied with your purchase please email us right away at info@aypa-spa.com

Only Products purchased at www.aypa-spa.com can be returned to Aypa for a refund or an exchange. We will accept returns within 28 days of receipt of purchase. Only items that have not been opened and that retain their original packaging will be accepted. The shipping cost incurred for returning item/s to Aypa are not covered or reimbursed by us.
* We cannot process any returns without first being contacted.

Defective Goods
If you receive a product from us that appears to be damaged or defective, contact us immediately at info@aypa-spa.com. We will gladly exchange damaged orders reported within 72 hours of delivery. Please try to email us a photo of the damage to assist with the processing of the claim.

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